Specialist IT Site Services
Company: Disability Solutions
Location: New Brunswick
Posted on: May 7, 2024
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Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
careers.bms.com/working-with-us .Job Description IT Support
Services delivers end-to-end IT support to our global Bristol Myers
Squibb workforce 'when, where and how you need it'. IT Site
Services is a critical component of our IT Support Services global
delivery model as the 'face of IT' when it comes to offering
support through a variety of channels including a user centric
bespoke IT Concierge offering. Besides this IT Site Services is
partnering with BMS IT/Digital on delivering all site-related
digital capabilities and support services. We are servicing over
170 diverse company sites across the globe.The Specialist IT Site
Services is responsible for IT Site Support activities. As part of
this role, you will take part in daily operational support
activities along with augmented support technicians, additionally
providing guidance and leadership to ensure a smooth execution of
service delivery. The role will report to the regional Site
Services Delivery Manager (SDM). The successful candidate will have
a relentless passion for customer service and technology and a
strong focus to deliver exceptional IT Support to our workforce
within our process framework. Key Responsibilities--- Responsible
for delivering a user centric IT Concierge experience.---
Responsible for Site Support ticket queues with a focus on
maximizing the value of the end-to-end customer journey.--- Provide
direction and coordinate with Site Support staff in alignment with
the SDM.--- Active participation in ticket-based site support
activities (device staging, technical troubleshooting and repairs,
workplace setup, etc.)--- Responsible for accurate inventory of all
supported assets in stock--- Coordinate activities with local,
internal, and 3rd party stakeholders and vendors in alignment with
SDM.--- Support the SDM with specific project related tasks as well
as bringing relevant topics to the SDM's attention.--- Provide
smart hands support to include rack and stack activities, patching,
and network troubleshooting.--- Ensuring data rooms are kept
secure, clean, and orderly as per BMS policies and guidelines on a
consistent basis.--- Contribute to improve the end-to-end customer
journey via Continuous Service Improvement and process
optimization.--- Contribute to knowledge management as an author or
reviewer as necessary.--- Help identify to and with the SDM, areas
for improvement through learning the business and its needs.---
Participate in out of hours on call rosters as required
Qualifications & Experience--- Good technical knowledge and
previous technical support experience--- Strong network
experience.o In-depth knowledge of networking protocols, security
measures, and troubleshooting is essential.o Hands on experience
with network hardware, software and related technologies, including
routers, switches, firewalls.o Strong problem-solving skills with a
keen attention to detail in diagnosing and resolving
network-related issues.--- Strong analytical and problem-solving
skills for technical issues--- Previous customer support experience
with strong interpersonal and communication skills, both written
and verbal, with the ability to effectively sequence priorities.---
Supporting a qualified environment such a Manufacturing Facility
and experience in supporting regulatory audits/inspections.---
Ability to work collaboratively with colleagues, augmented staff,
and third-party vendors. --- Ability to work in a fast paced,
dynamic environment balancing demand.--- Valid Driving license &
reliable vehicle is a must has context menu If you come across a
role that intrigues you but doesn't perfectly line up with your
resume, we encourage you to apply anyway. You could be one step
away from work that will transform your life and career. Uniquely
Interesting Work, Life-changing CareersWith a single vision as
inspiring as Transforming patients' lives through science--- ,
every BMS employee plays an integral role in work that goes far
beyond ordinary. Each of us is empowered to apply our individual
talents and unique perspectives in an inclusive culture, promoting
diversity in clinical trials, while our shared values of passion,
innovation, urgency, accountability, inclusion and integrity bring
out the highest potential of each of our colleagues.On-site
Protocol BMS has a diverse occupancy structure that determines
where an employee is required to conduct their work. This structure
includes site-essential, site-by-design, field-based and
remote-by-design jobs. The occupancy type that you are assigned is
determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function. BMS is dedicated to ensuring
that people with disabilities can excel through a transparent
recruitment process, reasonable workplace
accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/
eeo -accessibility to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
area.Any data processed in connection with role applications will
be treated in accordance with applicable data privacy policies and
regulations.
Keywords: Disability Solutions, Edison , Specialist IT Site Services, Other , New Brunswick, New Jersey
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