Director, Patient Experience & Delivery

Company: Disability Solutions
Location: Raritan
Posted on: April 20, 2024

Job Description:

Janssen Pharmaceuticals, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for is hiring for a Director, Patient Experience & Delivery! At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity! We are looking for a leader to support the Patient Experience and Delivery work within the ATSC Vein to Vein, Global Cell Collection and Global Planning organization. This leader must have proven experience successfully delivering diverse project portfolios; with patient-centric focus on business and process transformations. Critical to success is leadership of direct and matrix teams consisting of project management, operational excellence, data analytics, strategy, and business operations professionals is critical to success. This role will oversee the overall US CAR-T Operations governance framework and manage linkages to above-site and site-level governances as needed including contracting support for US Commercial Operations and Transportation for Patient Material (Apheresis & Finished Goods) globally. Additionally, this leader will drive improvements in organizational performance management via appropriate use of metrics and data - including hierarchy of supply chain metrics, dashboards/scorecard. It will be required to engage colleagues at all levels of the organization in relentless continuous improvement. Key Responsibilities:

• This team will work independently with direction from leadership & support from functional partners across ATSC.
• This leader will manage a small team including staff responsibilities, performance, and hiring decisions supporting and leading the Deliver Function (transportation) for ATSC and Contract Management.
• Additionally, creating clarity around our project management, prioritization, and resource commitment required across the portfolio will be key to success.
• Ensure close partnership with various site and above-site stakeholder functions such as Commercial and Manufacturing, MSAT, Quality, Supply Chain, and the broader Autologous Platform within the Advance Therapies Supply Chain organization.
• Globally ID Projects that support driving improvement across ATSC Patient Planning Teams & Help Drive implementation & recognizing savings for the organization.
• Lead Strategy Conversations for Organization supporting ATSC Patient Planning Team improvements.
• Leadership on Portfolio Management within ATSC - V2V, GCC, & CMO Planning.
• Support of escalations related to project delays or operational issues, facilitate cross functional problem solving, and drive towards resolution may be required.

Keywords: Disability Solutions, Edison , Director, Patient Experience & Delivery, Executive , Raritan, New Jersey