LEAD HCA NAVIGATOR
Company: Cooper University Health Care
Location: Aston
Posted on: January 20, 2026
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Job Description:
About us At Cooper University Health Care , our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to our employees to provide competitive rates and
compensation programs. Cooper offers full and part-time employees a
comprehensive benefits program, including health, dental, vision,
life, disability, and retirement. We also provide attractive
working conditions and opportunities for career growth through
professional development. Discover why Cooper University Health
Care is the employer of choice in South Jersey. Short Description *
Appointment scheduling to patients PCP within 7 days or discharges.
If patient has no PCP, assist with obtaining PCP and schedule
appropriate appointment within set guidelines. Facilitate patient
discharge from 24/7 Emergency Department by coordinating/scheduling
follow-up appointments. * Works closely with both primary care
physicians and physicians in all specialty areas to coordinate
patient's care plan for consultations, procedures, testing,
surgeries or other services as ordered by the treating ED provider.
Verify insurance coverage and demographic information. Collect and
receipt patient payments * Responsible for retaining patients in
the Cooper Health System whenever possible by scheduling directly
in Centricity Business system, Central Scheduling, or calling
physicians' offices directly * Schedule patients for appointments
with community services when appropriate. Ability to work
collaboratively with and communicate with multidisciplinary teams
on behalf of the patient. Inform patients of billing policies and
managed care referral and/or pre-authorization requirements *
Assists patients and their families with obtaining referrals from
PCP to needed specialist when needed. Provides support and
counseling to patients and families as appropriate. Communicates
with referring providers as appropriate to address patient and
physician needs. * Partners with patients, families, the
interdisciplinary team and community resources to provide
well-coordinated, timely, and exemplary care. Serves as a resource
for community resources * Track and report weekly on all scheduled
services. Float to other ED Registration work areas, as needed, to
assist with patient access to Cooper services. Position will cover
all discharged patients on IP units, CDU, Urgent Care Centers,
Cooper Camden ED, Salem ED, and other hospital-based care areas as
deemed in scope Experience Required * Preferred Experience
includes: - Minimum three years of registration, scheduling, or
billing experience working in a medical facility. - Proficiency in
patient registration, scheduling, medical insurance
pre-certifications, authorizations, and referrals - Epic experience
preferred Education Requirements * High school diploma/GED required
* Associate's degree preferred License/Certification Requirements
NAHAM Certified Healthcare Access Associate (CHAA) certification or
HFMA Certified Revenue Cycle Representative preferred
Keywords: Cooper University Health Care, Edison , LEAD HCA NAVIGATOR, Healthcare , Aston, New Jersey
