Customer Service Rep
Company: Dawn Foods
Location: Piscataway
Posted on: April 18, 2024
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Job Description:
Dawn Foods is a global leader in bakery manufacturing and
ingredients distribution. As the partner of choice for inspiring
bakery success, we helpcustomers grow their business through
meaningful partnerships, research-driven insights and innovations,
and products and expertise they can depend on. As a family-owned
company, our commitments to our people, products, customers, and
corporate values, are all part of our recipe for success.Customer
Service Representative Location:On-site in Piscataway,
NJSchedule:Monday - Friday 8:00am - 4:30pmROLE OVERVIEW: Initial
point of contact for regional and targeted accounts. Resolves
moderately complex issues, escalating to higher levels of Customer
Service as required. Manages customer complaints in a professional
manner. Resolves issues with established guidelines. Owns all order
management for accounts. Works closely with cross functional teams
to ensure best-in-class customer service experience. Provides
support to sales as needed, while supporting all internal
teams.PRIMARY RESPONSIBILTIES:
Process and manage orders for local and regional accounts
Direct contact for order management of assigned specific
accounts
Support Sales and Regional CS Team
Management of incoming Digital Support Queue via Phones and Web
Customer Complaints
Managing process
Dedicated regional Key/National account support
Assist Regional Customer Service Manager with contract pricing
entry and management
Shipment tracking
Interaction with various internal teams; Sales, Operations, A/R,
Replenishing
Documentation facilitating; COA s, Nutritional, Spec Sheets
New Account Set Ups
Maintain confidentiality
All other duties assigned to support our Internal/External
customers
ROLE QUALIFICATIONS:
High School Diploma Proven CS Experience
Minimum of 3 years Customer Service experience in office
environment Detail oriented with the ability to multi-task
Ability to work under limited supervision for routine situations
Possess a positive attitude and strong work ethic Attention to
detail Strong communication and organizational skills
Substantial experience in over-the-phone troubleshooting and
customer conflict resolution, Expected to have the business
understanding to drive improvements Proficient in Microsoft Office,
including but not limited to Excel, Word, PowerPoint, Outlook and
Teams Assist in training lower level and/or newly hired team
members
Must be able to satisfy pre-employment testingPREFERENCES:
Associates Degree in business or related field preferred
Bilingual capabilities (e.g. Spanish) strongly preferred SAP &
Salesforce knowledge a plusAn Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability, pregnancy, sexual orientation, gender identity/gender
expression, citizenship status, military or veteran status, genetic
information or any other status or condition that is protected by
applicable law.Requisition ID: 35506
Keywords: Dawn Foods, Edison , Customer Service Rep, Hospitality & Tourism , Piscataway, New Jersey
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