Case Manager - 4884

Company: BronxWorks
Location: New York City
Posted on: February 28, 2026

Job Description:

Job Description Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60 locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. The Pyramid Safe Haven is a 125-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless single adult men. Located in the Melrose section of the Bronx, Pyramid follows a Housing First model and provides on-site services including case management, psychiatric and medical care, substance use counseling, meals, showers, and housing placement support. Referrals are made exclusively through NYC’s Street Homeless Outreach Teams. The program focuses on building trust and engagement while supporting clients in transitioning into stable, long-term housing. RESPONSIBILITIES Independently manage a caseload. Conduct comprehensive intake assessments. Conduct regular field visits to engage and build rapport with chronically homeless individuals. Work with clients to develop goals and service plans. Provide referrals and direct assistance to support clients applying and/or attending appointments for mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing. Document all interactions with or on behalf of clients, monitor and document client progress toward service plan goals. Maintain familiarity with social services and resources available both on-site and in the community. Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required. Attend regular supervision sessions with direct supervisor. Drive agency vehicle to and from client locations and appointments. Perform additional duties as assigned QUALIFICATIONS Bachelor’s degree in social work or another related field of study. One-year of case management or relevant work experience preferred. Engaging personality and detailed orientated skills are essential. Strong oral and written communication, time management and organizational skills are necessary. Proficiency in Microsoft Office suite and other standard business technology is required. PHYSICAL REQUIREMENTS Excellent map reading skills and ability to navigate public transportation system. Excellent organizational and interpersonal skills. Strong grammar skills. Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs. Ability to bend and retrieve objects and/or documents. Ability to travel in the boroughs of New York City and its adjacent counties via public transportation. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather. ‘TB Test required with the first 120 days of employment’ BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org. INDMID

Keywords: BronxWorks, Edison , Case Manager - 4884, Social Services , New York City, New Jersey